Are you one of the 89% of ALL professionals that DO NOT
have a staff-driven, consistent reactivation SYSTEM in place?
Here is an incredibly effective marketing campaign that is guaranteed to bring “new” business in your door. This is a fairly well known marketing initiative, but
very few professionals utilize and/or implement it on a consistent basis. This marketing effort is called a “Reactivation Campaign”.
What is a reactivation campaign? It is a consistent marketing effort where you market directly to those inactive patients/clients who have been out-of-touch and/or haven’t been in to see you for a while. An effective reactivation campaign is one in which you are consistently sending emails, letters, invitations, special offers, etc. to all of those inactive patients, clients or customers.
When I say, ‘consistently sending out letters and emails’, I don’t mean every day or even every week. I mean once per month. You should be sending out newsletters, invitations – inviting those inactive patients/clients back to your office or store for something – postcards, etc., out each month whereby you give them a reason to come back to your office. Maybe you can provide them with a discount of some kind. Make sure you stay legal, and think about what you can offer them on a monthly basis that would entice them to come back and utilize your services.
You’ll likely be the one that creates the details of the offer. Meet with your staff at the beginning of each month and instruct them on what to send out to your inactive database. Commit to doing this and put your staff in charge of sending out the letters or emails every month. Give your inactive patients/clients a reason to come back to you!
By default, this effort will also enable you to maintain top-of-mind-awareness with your inactive database, AND likely stimulate word-of-mouth and referrals.
Once the letters/e-mails are sent out, you’ll want your staff to follow up with a phone call. “Hey Mary, this is Janice from Dr. Smith’s office, I just wanted to call and make sure you received our letter inviting you to our event on the 18th. Did you receive that letter?” During that conversation, your assistant can get feedback as to why that patient/client hasn’t been in communication with your office. You can find out if he/she is interested in coming in and/or wants to schedule an appointment, or take advantage of whatever it is you’re offering.
Put this SYSTEM in place immediately and watch what happens. You are guaranteed to get business back in your door.
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Dr. Len Schwartz
Pres/CEO of
Pro2Pro Network
P.S. Learn how to get a head-start on generating new business for 2012 by downloading these 5 business-building marketing videos for free! Download here - 5 Business-Building Videos
ONLY when they are desperate for new business.
other projects. That makes sticking to #1 much easier.
Perfection takes a long time and they miss opportunities (and the learning process) from launching NOW!
This is the perfect time of year to send out holiday/New Years letters and/or e-mails to all of your missing-in-action patients/clients/customers.
When talking to patients/clients, how often do you proactively associate, explain or share information or stories about how you help other patients/clients with OTHER “problems”…that are different than what they originally hired you for?









