The Reactivation Campaign

Are you one of the 89% of ALL professionals that DO NOT
have a staff-driven, consistent reactivation SYSTEM in place?

Here is an incredibly effective marketing campaign that is guaranteed to bring “new” business in your door. This is a fairly well known marketing initiative, butProfessional Marketing very few professionals utilize and/or implement it on a consistent basis. This marketing effort is called a “Reactivation Campaign”.

What is a reactivation campaign? It is a consistent marketing effort where you market directly to those inactive patients/clients who have been out-of-touch and/or haven’t been in to see you for a while. An effective reactivation campaign is one in which you are consistently sending emails, letters, invitations, special offers, etc. to all of those inactive patients, clients or customers.

When I say, ‘consistently sending out letters and emails’, I don’t mean every day or even every week. I mean once per month. You should be sending out newsletters, invitations – inviting those inactive patients/clients back to your office or store for something – postcards, etc., out each month whereby you give them a reason to come back to your office. Maybe you can provide them with a discount of some kind. Make sure you stay legal, and think about what you can offer them on a monthly basis that would entice them to come back and utilize your services.

You’ll likely be the one that creates the details of the offer. Meet with your staff at the beginning of each month and instruct them on what to send out to your inactive database. Commit to doing this and put your staff in charge of sending out the letters or emails every month. Give your inactive patients/clients a reason to come back to you!

By default, this effort will also enable you to maintain top-of-mind-awareness with your inactive database, AND likely stimulate word-of-mouth and referrals.

Once the letters/e-mails are sent out, you’ll want your staff to follow up with a phone call. “Hey Mary, this is Janice from Dr. Smith’s office, I just wanted to call and make sure you received our letter inviting you to our event on the 18th. Did you receive that letter?” During that conversation, your assistant can get feedback as to why that patient/client hasn’t been in communication with your office. You can find out if he/she is interested in coming in and/or wants to schedule an appointment, or take advantage of whatever it is you’re offering.

Put this SYSTEM in place immediately and watch what happens. You are guaranteed to get business back in your door.

All The Best,


Dr. Len Schwartz
Pres/CEO of
Pro2Pro Network

P.S.  Learn  how to get a head-start on generating new business for 2012 by downloading these 5 business-building marketing videos for free!  Download here - 5 Business-Building Videos

An excerpt from The Power of Discipline
 by Brian Tracy

Your ability to discipline yourself to set clear goals, and then to work toward them everyday, will do more to guarantee your success than any other single factor.

It seems that only 3% of adults have written goals and plans, and they earn more than the other 97% put together.

Why is this? The simplest answer is that, if you have a clear goal and a plan to achieve it, your focus is fixed on a set course of action. Instead of becoming sidetracked by distractions and diversions, your time is focused on a straight line from start to finish. This is why people with goals accomplish so much more than people without them.

The tragedy is that everyone thinks they already have goals. But what they really have are hopes and wishes.

A wish has been defined as a “goal with no energy behind it.” Hope is not a strategy.

Goals that are not written down and developed into plans are like bullets without powder in the cartridge. People with unwritten goals go through life shooting blanks. Because they think they already have goals, they never engage in the hard, disciplined effort of goal setting, the master skill of success.

USA Today reported on a study a couple of years ago. First, researchers selected people who made New Year’s resolutions. Then they divided these people into two categories: those who made New Year’s resolutions and wrote them down, and those who made New Year’s resolutions, but neglected to write them down.

Twelve months later, they followed up on the respondents in this study. What they found was astonishing! Of the people who made New Year’s resolutions but neglected to write them down, only 4% actually followed through on their resolutions.

However, among the group that took a few minutes to record their New Year’s resolutions, 44% followed through on them. This difference of more than 1100% proves the simple act of crystallizing resolutions or goals on paper increases likelihood of success.

In my experience (Brian Tracey) of working with several million people over the past twenty-five years, the disciplined act of setting goals, making plans for their accomplishments, and then working on them daily, increases the likelihood of achieving your goals by ten times, or 1000%.

This does not mean that goal setting guarantees success, only that it increases the probabilities of success by ten times. These are very good odds to have working in your favor.

Proper Preparation

What have you done to prepare for 2012?
What marketing initiatives do you have in place?
What systems are currently producing a steady flow of new business for you?

Are you a reactive marketer? A reactive marketer is a someone who marketsthemselvesBusiness Marketing ONLY when they are desperate for new business.
Or, are you a proactive marketer with several marketing efforts in place working
simultaneously all year long to generate a steady flow of new business.

If you want to end the yo-yo ups and downs of your business,
you have to abandon the old way of doing things and embrace the
NEW way of building your business.

Commit to putting at least 10 different marketing initiatives in place
working simultaneously to generate new business for you all year long
and in any economy.

My gift to you this week is
5 business-building videos that will help you kick the New Year off to
a rockin start.

Enjoy!

Click Here for 5 Business-Building Videos

All The Best,


Dr. Len Schwartz
Pres/CEO of
Pro2Pro Network

Success in Business – Are You A Winner or a Loser?

Warning! What you are about to read will challenge you.
Open your mind and allow the truth to enter.

TRUE STORY:

In a fresh internet chat room 20 strangers made a pact together to make $50,000 revenue in 3 months by getting their ideas out there as fast as possible. It was a big but serious dream, especially considering some members were close to broke!

In just 9 weeks two of the people in the group exceeded $50,000 and a few more are close behind and making great progress. However, at the same time over half the group is barely making a dent.
So what’s the difference? Why are some racing ahead and others being left behind?

All 20 people work in the same niche and market to the same audience, they are all intelligent people, but the difference between the winners and losers is in how they act and how they think…

The Winners -

1. The winners set launch dates, deadlines and aggressive goals like releasing a new product/update/offer every two weeks. They may miss, but they try hard to hit them.

2. The winners focus on this one project with pinpoint precision. They make more money because they say no (don’t pursue) Professional Marketingother projects. That makes sticking to #1 much easier.

3. The winners don’t focus on perfection and are more focused on getting something good out there quickly, than getting something perfect out there sometime in the distant future.

4. The winners accept “flops” as inevitable, and embrace the “flop”. They know their early attempts probably won’t do great, so it is important to get those early attempts done and dusted as quickly as possible.

5. The winners hunt out their mistakes. This is against our natural emotion to accept we did things wrong but it is vitally important to improve. The winners know that mistakes are normal and are not wrong at all. They hunt out what they did wrong so they can improve next time.

6. The winners say “If they can do it so can I”, and they find out how they did it. They network, analyze, scrutinize, and reverse engineer to find out why someone else did better than they did.

7. They focus on a few USPs (unique selling propositions) and copy the rest from other winners.

8. The winners focus on extending their strengths (after identifying them) and rely on using or copying others in areas they are weak.

9. The winners hunt out successful people they can learn from and put a big effort into networking.

10. The winners are generous to their partners and stakeholders. They pay generous commissions, good wages, share profits and help others. Their generosity stands out against the competition. This motivates their partners and creates opportunities.

11. The winners focus on marketing more than the product/idea/service. In fact the marketing drives the product creation.

12. The winners block out distractions and set time aside to get things done. They are disciplined to turn off email, chat, television and any other distractions that stop them from working.

The Losers -

1. The losers drift and don’t hold themselves to deadlines or targets. Ask the loser when his next deadline is and he probably doesn’t have one.

2. The losers can’t say no to “shiny objects” and have a lot of projects on the go and find it too hard to abandon any one project to focus more on others. Quite simply they can’t focus.

3. The losers focus on perfection. They want everything ‘just right’ for when they make that all important launch. Professional MarketingPerfection takes a long time and they miss opportunities (and the learning process) from launching NOW!

4. The losers fear the flop. So much so that they may never launch, and if they do… they may hide away or seek to blame others and not accept responsibility when things don’t go according to plan.

5. The losers are stubborn and don’t want to be shown their mistakes. They want to prove to the world that what they did was right, and that it was others that were wrong. They’ll even go as far as calling their customers stupid for not buying their product. They will be very reluctant to change.

6. The losers look at the winners and make excuses about why they can’t do what the winners have done. Instead of looking for ways to emulate the winners, they hunt out differences which they can identify as excuses for not being a winner.

7. Losers forget about creating USPs and just try to copy someone else. Just as common in losers is that they think they must do things differently than all of the winners in order to stand out, and that doing so gives them a USP. So they choose not to do everything that the winners do to be “unique” and “clever”, and fail at the same time.

8. The losers focus on trying to handle and be good at everything, and are reluctant to put their weaknesses in the hands of others.

9. The losers avoid talking with successful people, because they don’t take advice and criticism well. Just being around successful people depresses them rather than motivates them because it shows that they have made mistakes and need to change, so they avoid it.

10. The losers are greedy. They don’t want to share their profits and success with others and will offer lower commissions, wages, profit share and less help to others. They ultimately alienate themselves from opportunities.

11. The losers focus on their product foremost and marketing second. They may produce an awesome product, but without solid marketing it flops.

12. The losers are easily distracted. In fact they unconsciously routine their day to have distractions like email alerts, chat, television, news, chores, phone calls etc. so they don’t have to face the music. They invite distraction rather than actively take steps to block it out. Even though these distractions lower their quality of life and stop them from achieving their dreams, they will defend them like a drug addict.

So are you a winner or a loser?
What are you going to change about the way you build your business in 2012?

All The Best,


Dr. Len Schwartz
Pres/CEO of
Pro2Pro Network

*This blog post was written by Chris Munch, http://munchweb.com/50000-in-3-months

Putting a Reactivation System in Place NOW!

Professional MarketingThis is the perfect time of year to send out holiday/New Years letters and/or e-mails to all of your missing-in-action patients/clients/customers.

And, there is a dual purpose to this effort.

Part 1: You want to wish them a Happy New Year/Happy Holidays as well as share all of the new and exciting
“things” (products, services, etc) that you are providing in your office that can help them (with something).

Note: You’ll want to explain the benefits (how you can help them) of each service/product in just a few sentences.
It’s important to focus on them.

Part 2:
Offer them access to an audio download, special report or e-book.
Offer them an opportunity to receive a free or discounted product or service. AND, with this offer, you’ll want to require them to call your office to request it and/or schedule an appointment to receive it.
This way, your receptionist has to connect with them (that will lead to conversation about why they haven’t been in to see you and/or why they stopped “using” you, and this offer brings them back into your office where you have the opportunity to initiate a “new” professional relationship where they start seeing you again.

IMPORTANT: I would have your receptionist call every missing-in-action patient/client/customer you send this letter to 3 days after you send it.

You’ll want them to call with the following purpose:
1. Did they receive the letter?

2. Would they like to schedule an appointment to come in to receive the free/discounted service?

3. Engage in conversation (and ask why they haven’t been in to see you) so the truth comes out about why they haven’t been in to see you.

Work on this and send it out at the end of the year!

All The Best,


Dr. Len Schwartz
Pres/CEO of
Pro2Pro Network

P.S. Learn how to generate 500 pre-qualified leads per year – Click Here.

“Referrals by Association” – Not What You Think

There is a referral strategy (that does not involve asking for a referral) that I call the “Referral by Association” conversation.

Professional MarketingWhen talking to patients/clients, how often do you proactively associate, explain or share information or stories about how you help other patients/clients with OTHER “problems”…that are different than what they originally hired you for?

If you don’t do this – you are in for an amazing surprise.

When you start engaging in conversations with your patients/clients where you enlighten them about all that you can do (with and for other patients/clients), don’t be surprised when you hear, “I had no idea that you can help with that!…I know someone that needs you!”

This type of conversation enables your patients/clients to learn
more about how you can help other people they care about, AND that leads to more referrals.

Don’t hesitate to share testimonials whenever legally possible.

So, start sharing information today to stimulate referrals.

All The Best,


Dr. Len Schwartz
Pres/CEO of
Pro2Pro Network

P.S. Learn how you can get expert business marketing advice and excellent tips on how to determine your business plan marketing strategy on our site, now.

Consider Case Studies…Not Just Testimonials

I know that many of you reading this have compliance or even legal restrictions that prevent you from using testimonials.
So, before I begin, here is the obligatory disclaimer – IT’S UP TO YOU TO STAY LEGAL!Ok, now that that’s out of the way…let’s get into it…Professional Marketing

Most professionals understand the power that patient/client testimonials
can have in their marketing efforts (both internal and external).

Testimonials provide you with “social proof”, credibility, fantastic word-of-mouth…and give the reader/listener a chance to believe in you before they meet you.

Today I am going to suggest that you start collecting Case Study Testimonials.

Instead of just having your patient/client write about how they are since becoming your patient/client…start having them write about what their problem or life experience was like BEFORE they decided to come see you.
Did they try someone else first?
Did they try other solutions first?
Did they try other methods to correct the problem first?
What can they do and/or what do they have, etc since hiring you.This is the classic before-and-after story that serves as a Case Study Testimonial!!

This information will resonate nicely with prospective new patients/clients
as it is likely that they have experienced the same symptoms, problems, issues, etc.
Once you figure out a legal way to use these case study testimonials,
use them in as many marketing efforts as possible.
Enjoy!
All The Best,


Dr. Len Schwartz
Pres/CEO of
Pro2Pro Network

Does Your Staff Know How To Answer Your Phone?

It is likely that you are unaware of how many “shoppers” call your office/business and ask typical shopper questions in order to decide whether they should hire you.
Most business owners assume that their staff knows exactly how to answer
those questions and that they routinely convert those shoppers into Professional Marketingactive patients, clients or customers.

If you have made this assumption of your staff, prepare to be shocked!

When was the last time you had a friend or family member call your office/business and “test” the person who answers the phone by asking typical shopper questions?
If the answer is, “Never!”…that changes today!

Create a list of the 10 or so most frequently asked shopper questions someone might have if they called your office.
Then, have someone your staff does not know call and ask those questions.
You’ll want feedback on how effectively they answered the questions, as well as
the staff members demeanor, attitude, willingness to help, etc.

This is an effort you want to put in place immediately. And, you should test your staff on a regular basis. I recommend every six to eight weeks!

Finally, track your stats. How many shopper calls do you get per week/month.
How many are converted?
What can you do to raise that number/percentage?

Any questions?
Let me know – I’m here to help.


Dr. Len Schwartz
Pres/CEO of
Pro2Pro Network